To request a return or exchange, please contact us at support@craloft.com. Please include your order number and a brief explanation of the reason for the return or exchange. We will provide you with instructions on how to proceed with your request.

Please note that we do not accept returns or exchanges on custom or personalized items, or items that have been altered or modified in any way.

If you have any additional questions or concerns about our return and refund policy, please don't hesitate to contact us at support@craloft.com or create your account and request for return here. We are always here to help.

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
    1. In the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.